Making a Complaint

How do I make a complaint?

We aim to provide homeowners with a high-quality service. Our complaints procedure ensures that complaints are handled fairly, consistently and promptly.

Complaints about your managing agent
If your complaint relates to the performance of your managing agent or property management company, including service delivery and maintenance issues, you should first raise this with your managing agent and follow their complaints process. If, having done so, you remain dissatisfied, please contact us.

Complaints about insurance
If your complaint concerns insurance specifically, please see our Insurance Complaints Policy, which also contains a link to the insurance complaint form.

Complaints about E&J Estates
If your complaint specifically concerns E&J Estates’ own service, we ask that you submit your complaint using our online Complaints Form, which is the quickest and easiest way for us to investigate your concerns.

If you are unable to use the online form, you may write to us at the address below and request a paper copy of the Complaints Form:

E & J Estates
Prospect Place, Moorside Road, Winchester, Hampshire
S023 7RX

We will send this to you together with details of how to return it.

If you require this policy or the Complaints Form in an accessible format, such as large print, please write to us at the address above and we will be happy to assist.