Making a Complaint

How do I make a complaint?

We aim to provide our landlord and homeowner customers with a high-quality service. However, we recognise that things can occasionally go wrong. If we do not meet your expectations, we want to hear from you so that we can investigate and, where appropriate, put matters right.

We have adopted a complaints procedure to ensure that complaints are handled fairly, consistently and promptly.

We ask that you submit your complaint using our online Complaints Form, which is the quickest and easiest way for us to investigate your concerns.

If you are unable to use the online form, you may write to us at the address below and request a paper copy of the Complaints Form:

E & J Estates
Prospect Place, Moorside Road, Winchester, Hampshire
S023 7RX

We will send this to you together with details of how to return it.

If you require this policy or the Complaints Form in an accessible format, such as large print, please write to us at the address above and we will be happy to assist.