E&J Estates Leaseholder Insurance Disclosures
Click here to view the new Leaseholder Insurance Disclosures
Your complaint will be logged and forwarded to our insurance team for review. You will receive an acknowledgement within 3 working days.
If your complaint is around premium or freeholder commission levels, we will provide a response within 15 working days. This will inform you of the outcome of our investigation and any actions taken as a result. We may alternatively advise any reasons if the investigation will take longer than expected.
If you are dissatisfied with our response and wish to escalate your complaint, we will immediately forward your escalated complaint to our insurance brokers, Arthur J Gallagher (UK) Ltd. They will respond to you directly using their own complaints procedures.
If your initial complaint is more complex, we will forward it immediately upon receipt to Arthur J Gallagher (UK) Ltd and they will respond to you directly.
Should you be dissatisfied with Arthur J Gallagher (UK) Ltd’s final response, they will advise you of further recourse available to you from the Financial Ombudsman Service.