Insurance

Related FAQs

Policy and Cover

Can I arrange buildings insurance myself?

Is my mortgage lender’s interest noted on the policy?

What does the Alternative Accommodation/Loss of Rent cover provide?

Where can I find the insurance policy documents and leaseholder disclosures for my property?

Who arranges the buildings insurance for my property?

Why does my building have terrorism insurance?

Why does my landlord insure the portfolio as a whole rather than each building separately?

Claims

How do I log a buildings insurance claim?

Commission and Costs

Why does my landlord receive an insurance commission?

Renewal

What was the outcome of the 2026 insurance renewal?

Premiums

Can I challenge the premium for my building?

Does an EWS1 rating automatically reduce my insurance premium?

How is my insurance excess determined?

How is the insurance premium apportioned between leaseholders in my block?

I have never made a claim. Why is my premium not lower?

My building has unsafe cladding but is safe to occupy with a waking watch or upgraded alarm. Why has my premium still increased?

Payments

When do I have to pay my insurance premium?

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